This Shipping Policy explains how we deliver your personalised book, how long it takes, and what happens if something goes wrong in transit. For full terms governing your order, see our Terms of Service; for information about refunds, see our Refund Policy.
Effective date: 2 May 2026
Last updated: 26 July 2026
Delivery is free to the United Kingdom, the United States, and Canada. UK orders are typically delivered within 5 days of you completing your post-purchase questionnaire; USA and Canada orders typically arrive within 7–10 business days, and European orders within 7–10 business days. Rates for other destinations are calculated at checkout.
Because every book is personalised, our production timeline starts when you complete the post-purchase questionnaire and upload your child's photo — not when you place the order. After purchase, you'll receive an email with a private access link inviting you to complete the questionnaire whenever feels right for you and your child.
Once we receive your completed questionnaire, we begin production. Your book is then printed, packaged, and dispatched by our printing partner.
For orders within the United Kingdom:
You will receive a dispatch confirmation email with tracking information when your book leaves our printer.
For orders to the United States and Canada:
You will receive a dispatch confirmation email with tracking information when your book leaves our printer.
For orders to Europe (EU and EEA):
We ship to most other countries. Delivery typically takes 14–21 business days from when you complete your questionnaire, and shipping costs are calculated at checkout. Actual delivery times may vary depending on the destination country, local carrier performance, and seasonal factors.
Printed children's books are generally exempt from import duties in most countries, so the vast majority of our customers pay nothing beyond the checkout price. In the rare case that your country applies a local import charge or tax, this is the responsibility of the recipient and is not included in the price you pay at checkout.
You'll receive an email confirming dispatch when your book leaves our printer. This email will include a tracking number where available, so you can follow your package's progress.
For international orders, tracking detail varies by destination. In some countries, tracking is detailed all the way to your door; in others, tracking visibility may end earlier in the journey. This is determined by the carriers in each country, not by us.
You can change your delivery address up until we begin production of your book. Production typically begins within 24 hours of you completing the questionnaire.
If you need to change your address, please email info@whenigrowup.shop as soon as possible with your order number and the new address. We'll do our best to update it before production starts.
Once production has begun, we cannot change the delivery address. The book is physically printed with your shipping label and will be dispatched to the address provided at checkout.
Our checkout collects a single shipping address per order. If you have ordered two books and need them delivered to different addresses (for example, one for your child and one as a gift to a different household), please email info@whenigrowup.shop with your order number and the second delivery address. We're happy to split the shipment manually where possible.
Please send this request as early as possible after ordering, ideally before you complete the personalisation questionnaire, so we can route the books correctly.
If your book is lost in the post or arrives damaged, please contact us at info@whenigrowup.shop as soon as possible. For damaged books, please include a photograph of the damage and the packaging.
We will arrange a free replacement and cover all delivery costs. You do not need to return the damaged book.
If your book is returned to our printer because the address you provided was incomplete or incorrect, or because the package was not collected from a depot in time, we will contact you to arrange re-dispatch. Re-dispatch costs may apply where the issue was caused by the address you provided.
If we cannot reach you to arrange re-dispatch, the order may be cancelled and a partial refund offered, less any shipping and production costs already incurred.
We may update this policy from time to time as our shipping arrangements evolve. We will post the updated policy on the website and update the "Last updated" date above.
If you have any questions about delivery, tracking, or shipping costs, please email us at info@whenigrowup.shop. We aim to respond within 2 business days.
Chambersole Limited (trading as When I Grow Up)
United Kingdom